General terms and conditions

Copyright © RAMSEIER Suisse AG. All rights reserved. All copyright and other intellectual property rights for texts, images, sounds, software and other material on this website are the property of RAMSEIER Suisse AG and its affiliated companies or have been included with the consent of the relevant owner. You are authorised to browse this website and to copy parts of it by printing, downloading or forwarding to other people, but only for information purposes and on condition that the above copyright is stated in the above reproductions. A reproduction of any part of the website may never be sold or distributed for commercial purposes, nor may it appear in another publication in printed form or on an electronic data carrier, not even in a modified form. This also applies to transmission to another website, inclusion on another website or the linking of other websites to this website, unless prior authorisation has been granted. No licence or other right is granted.

We reserve the right to change or remove this privacy policy at our sole discretion. New policies shall be posted here and we encourage you to visit this section frequently to stay up to date.

How to contact us
Write to us at:
RAMSEIER Suisse AG,
Merkurstrasse 1, 6210 Sursee

Or call us on the information line 0848 84 97 97 if you have any questions or comments about this privacy policy, would like to report a breach of the policy, would like to have your personal data in our records corrected or edited, or have any objections to the use of your data for direct marketing purposes.

You have the right to access the information we hold about you. However, a fee may be charged for this service. We shall take the appropriate steps at your request.

We take reasonable precautions to protect your personal information. All personally identifiable information is restricted to prevent unauthorised access, alteration or misuse.

By providing us with information or sending us material, you declare that you consent to us using this information and material. You are personally responsible for ensuring that our use of such information and materials does not infringe the rights of any third party.

Personal data that you disclose to us via this website shall only be used in accordance with our privacy policy. Please read the privacy policy carefully before providing us with such information.

You may have heard of cookies, which are small files of information that are stored by your browser on your computer’s hard drive. We may use cookies or similar means to collect other information during your visit to our website, such as the specific parts of the website you visit and the services you use through our website. We collect this information in order to better customise our website and our products to your interests and needs. Cookies may also be used to speed up your future activities on our website.

You may also set up your browser to disable cookies or warn you as soon as cookies are sent. However, disabling cookies on the website you are visiting may mean that you are not able to access certain parts of the website or receive personalised information when you visit our website.

Statistics about the website can be used to personalise experiences on the website and to evaluate statistics about the use of the website anonymously and as a total figure. Information about your computer, your IP address (a number assigned to your computer when you browse the internet) and the type of internet browser and operating system you use may also be collected and added to your personal information.

We do everything we can to protect your privacy. This privacy policy states how we use this information and protect you. This policy also tells you what you can do if you do not want your personal data to be stored when you visit our website and how you can change information that you have already given us.

This policy relates solely to this website and not to other websites for which links are provided on this website. By accessing this website, you agree that Swiss law shall apply to all matters arising from or relating to the use or the content of the website.

If you have shared personal data on this website, we shall use this for the express purpose for which it has been stored. This may include, for example, participation in a game, sending you a sample or fulfilling your request for information. If this is not excluded on the relevant website or completion form, we may use your personal data as follows:

1. We may send you information and/or offers about our products, brands and/or services and forward your data to RAMSEIER Suisse AG, which may use your details to also send you information about products, brands and/or services, provided that these correspond to the product, brand or service in connection with which you have provided us with your data. If you have any objections to this, you can contact us.

2. In addition, we may pass on your personal data to RAMSEIER Suisse AG, which sells other products and brands or offers services. By registering your data, you grant us this consent.

3. We may also supplement the data provided by you with other information that we already have or that we have received from third parties. We do this for marketing purposes in order to deliver products and services that are better tailored to your needs. We shall only link your data with data from other companies with your consent. By registering your data, you grant us this consent.

We may engage third parties to process or analyse data, including personal data that we collect on our websites. Furthermore, if you order a product or service from us, we may deliver your data and share it with other third parties to enable the delivery of those products or services. We do not authorise the deliverers or other third parties to use your personal data in any way.

Finally, we would like to point out that we shall pass on your personal data in the event that we are obliged to do so by law, a search warrant, an official order, a court order or a similar decision.

At various points throughout the website, links may be provided to other websites that refer to a specific aspect of this site. This does not necessarily imply that RAMSEIER Suisse AG is affiliated with these other websites or their operators. Although we endeavour to draw attention to websites of interest, neither RAMSEIER Suisse AG nor its affiliated companies or their officers, employees or agents are in any way responsible or liable for these other websites or the information contained therein, unless controlled or signed by RAMSEIER Suisse AG or its affiliated companies.

We reserve the right to make changes and corrections to this website and these general terms and conditions at any time without prior notice or to block access to this website at such time and in such manner as we deem appropriate and necessary.

The information on this website has been compiled to the best of our knowledge but is for general information purposes only. No rights can be derived from the information with regard to its reliability for specific purposes, nor does it constitute a declaration or guarantee with regard to its accuracy or completeness. RAMSEIER Suisse AG and any of its affiliated companies, officers, employees or agents expressly disclaim any liability for any loss, damage or expense arising out of access to or use of this website or any site linked to it, including, without limitation, any loss of profit or indirect, incidental or consequential damages to the extent permitted by law.

References on the website to products or services do not constitute an offer for the sale or supply of that product or service. Before purchasing a particular product or service, detailed information regarding its availability and suitability must be obtained.

A contract is concluded between you and RAMSEIER Suisse AG upon receipt of your written or verbal booking and delivery of our confirmation. If an offer is sent, the contract is concluded upon receipt of the express acceptance by the recipient of the offer.

2.1 Single tickets

The prices published online and at the cash desk include access authorisation to RAMSEIER Expérience for one day; they do not include any other personal services. If the ticket conditions are linked to the age of a child or children, the age of the child or children on the day of the visit is decisive. Proof of the children’s date of birth may be requested. If the requested ID is not presented, the adult rate automatically applies. In the case of group enquiries, the specific services are based on the offer/booking confirmation.

2.2 Group tickets

For groups of fewer than ten people, the rates for individual guests apply. Only a total invoice shall be issued to the organiser, who is fully liable for this amount. RAMSEIER Suisse AG must be notified of the final number of people in the group no later than 72 hours before the group’s arrival. If the group is smaller than originally registered, the booked number of people shall be invoiced. Additional people shall be counted as group travellers – subject to fulfilment – and charged additionally.

3.1 Full cancellation

Any full cancellation of a booking must be notified in writing. If the full cancellation is communicated fewer than 72 hours before the date of the visit, the original order is due in full. If the full cancellation of a reservation with or without a guided tour is communicated fewer than seven days before the date of the visit, RAMSEIER Suisse AG shall issue an invoice for 50% of the amount of the original order.

3.2 Partial cancellation

If the number of participants is reduced to fewer than ten people, the tickets shall be invoiced to the customer at the public rate for individual guests.

The participation fee must be paid on site in cash or by debit card or credit card on the day of the event. Payment by invoice is possible with the prior agreement and consent of RAMSEIER Suisse AG. RAMSEIER Suisse AG is authorised to demand advance payment in whole or in part for the scope of the reservation.

The customer/organiser acknowledges and agrees that RAMSEIER Suisse AG may obtain knowledge of personal data in connection with the provision of RAMSEIER Expérience and the provision of services. The following personal data must be provided in order to use the service: full first name and last name, company, group or association name, postal address, telephone number and email address. This personal data is used exclusively within the scope of the service.

Personal data shall only be passed on if RAMSEIER Suisse AG is obliged to do so by law, an official order, a court order or a similar decision.

For security reasons and to control the flow of people, the internal premises are under video surveillance. People are recognisable in the images. These images are used for live monitoring and are not recorded.

The guest or organiser is liable to RAMSEIER Suisse AG for all damage and loss demonstrably caused by them or their assistants or participants. RAMSEIER Suisse AG accepts no liability for loss of or damage to items brought onto the premises. This also applies in particular to the use of the cloakrooms provided.

The management of RAMSEIER Suisse AG reserves the right to cancel any reservation if it is forced to do so due to events of force majeure or coincidence through no fault of its own. Such events include, for example, strikes, fires, water damage, impossibility of access, epidemics and official decrees. In such cases, RAMSEIER SUISSE AG may offer a different date for the visit to RAMSEIER Expérience or a refund.

These general terms and conditions and the contracts concluded on their basis are subject to Swiss law. Lucerne is agreed as the place of fulfilment and jurisdiction.

If individual provisions of these general terms and conditions are or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. The same applies if a loophole is found in this contract. The invalid or unenforceable provision or the loophole shall be replaced by a valid provision that comes as close as possible to the intended purpose.