Data protection

RAMSEIER Suisse AG
Brandmanagement
Merkurstrasse 1
CH-6210 Sursee
Tel.: +41 58 434 44 00
Fax.: +41 58 434 44 32
E-mail: info@ramseier.ch

Every time our website is accessed and every time a file is retrieved, general data about this process is automatically stored in a log file. This data is stored exclusively for system-related and statistical purposes.

Data is not transferred to a third party, nor is it analysed in any other way, unless there is a legal obligation to do so.

In particular, the following data is stored for each retrieval: 

• the name of your internet service provider,
• your IP address and the IP address of your proxy server,
• the version of your browser software,
• the operating system of your computer,
• the website from which you visit us,
• the web pages you visit on our site,
• search terms that you may use on our website or that you have used to find our website.

We only process personal data if we are legally permitted to do so or if you have given us your consent.

Specifically:

 a.    Contact:

If you contact us, we store your data in order to process your query and in the event that further correspondence takes place.

 b.    Newsletter subscription:

We use the newsletter to inform you about our offers and services.

All we need for subscription is your title, your first and last name and your email address. No additional data is collected. This data is only used for sending the newsletter and is not passed on to third parties.

Subscription to our newsletter involves a double opt-in process. After subscribing, you receive an email asking you to confirm your subscription. This confirmation is required so that nobody can subscribe with someone else’s email address. Subscriptions to the newsletter are logged in order to be able to prove the subscription process in accordance with legal requirements. This includes storing the time of subscription and confirmation, and the IP address.

You can withdraw your consent to the storage of your data and email address and their use for sending the newsletter at any time. Click on the unsubscribe link in the newsletter or email info@ramseier.ch to withdraw your consent.

 c.    Competitions and promotions

You have various opportunities to take part in competitions or benefit from promotions. We draw your attention to corresponding campaigns on our website or place QR codes on our products. If you want to participate, we require you to provide personal data such as your first name, last name, place of residence and email address. We process this information exclusively for administration of the respective campaign and delete it as soon as the competition or promotion has ended. The data shall not be passed on to third parties. Our website is operated by a professional host with servers in Switzerland.

We reserve the right to evaluate participants. However, we only use their place of residence in anonymised form, separate from their personal information.

We use cookies in some areas of our website. These file elements can identify your computer as a technical unit while you visit this website in order to make it easier for you to use it, even on repeat visits.

However, you normally have the option to set up your internet browser to inform you about the use of cookies so that you can allow or exclude them and delete existing cookies.

Please use the help function in your internet browser to find information about changing these settings. We would like to point out that individual functions of our website may not work if you have deactivated the use of cookies.

Cookies do not allow a server to read private data from your computer or data stored by another server. They do not cause any damage to your computer and do not contain viruses.

Cookies are processed to improve the functionality of our website. It is therefore necessary to protect our legitimate interests.

We use Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses cookies, which are text files placed on your computer, to analyse your use of the website. The information generated by the cookies about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will first be truncated by Google within member states of the European Union and other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on our behalf to analyse your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics shall not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available at the following link (http://tools.google.com/dlpage/gaoptout?hl=de).

We would like to indicate that on this website Google Analytics has been extended by the code “gat._anonymizeIp();” to ensure anonymised collection of IP addresses (IP masking).

You can also prevent Google Analytics from collecting data by clicking on the following link. An opt-out cookie will then be set to prevent further collection of your data when you visit this website. This option is particularly recommended when accessing our website via mobile devices.

You can find more information on terms of use and data protection at www.google.com/analytics/terms/gb.html or at www.google.com/intl/de/analytics/privacyoverview.html. 

We use social plug-ins so that you can share articles from our website on your social media channels.

a.    Facebook

We use the Facebook plug-in on our website. Facebook is an internet service of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, hereinafter referred to as “Facebook”.

If the plug-in is stored on one of the pages you visit on our website, your internet browser will download a representation of the plug-in from the Facebook servers in the USA. For technical reasons, Facebook needs to process your IP address. The date and time of your visit to our website are also recorded.

If you are logged in to Facebook while you visit one of our pages with the plug-in, the information collected by the plug-in about your specific visit will be recognised by Facebook. Facebook may assign the information collected in this way to your personal user account there. If you use the Facebook “Like” button, for example, this information will be stored in your Facebook user account and possibly published via the Facebook platform. If you would like to prevent this, you must either log out of Facebook before visiting our website or use an add-on for your internet browser to prevent the Facebook plug-in from loading.

Facebook provides further information about the collection and use of data as well as your rights and protection options in this regard in the data protection information available at https://www.facebook.com/policy.php.

b.    Instagram

Functions of the Instagram service are integrated on our pages. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. Instagram has been a subsidiary of Facebook Inc. since 2012 and is a Facebook product. The inclusion of Instagram content on our website is called embedding. This allows us to show you content such as buttons, photos and videos from Instagram directly on our website. When you visit web pages on our website that have an integrated Instagram function, data is transmitted to Instagram and then stored and processed. Instagram uses the same systems and technologies as Facebook. Your data can therefore also be processed across other Facebook companies.

If you are logged in to your Instagram account, you can link the content from our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to our pages with your user account. As the provider of the pages, we would like to point out that we have no knowledge of the content of the transmitted data or its use by Instagram.

Further information on this can be found in Instagram’s privacy policy: https://instagram.com/about/legal/privacy/.

We embed YouTube videos on our website. The operator of the corresponding plug-ins is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA, hereinafter referred to as “YouTube”.

When you visit a page with the YouTube plug-in, a connection to YouTube servers is established. YouTube is informed of which pages you visit. If you are logged in to your YouTube account, YouTube can assign your surfing behaviour to you personally. You can prevent this by logging out of your YouTube account beforehand.

If a YouTube video is started, the provider uses cookies that collect information about user behaviour.

Further information on the purpose and scope of data collection and its processing by YouTube can be found in the privacy policy. The privacy policy also contains further information on your rights and setting options to protect your privacy: https://policies.google.com/privacy?hl=gb&gl=de.

Web analysis and optimisation using the Hotjar service from the third-party provider Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe. Hotjar can be used to track movements on the websites on which Hotjar is used (heat maps). For example, it is possible to recognise how far users scroll and which buttons users click on and how often. Technical data such as the selected language, system, screen resolution and browser type is also recorded. User profiles can be created, at least temporarily, during a visit to our website. Hotjar can also be used to obtain feedback directly from website users. This enables us to obtain valuable information to make our websites even faster and more customer friendly. Privacy policy: https://www.hotjar.com/privacy. Opt-out: https://www.hotjar.com/policies/do-not-track/.

Your personal data will be stored for the duration of the respective statutory retention period and then routinely deleted, unless your personal data is still required to achieve the respective storage purpose (e.g. to fulfil or initiate a contract). After three years at the latest, we will check whether your data is still required and whether statutory retention obligations prevent deletion.

Depending on the legal situation, your rights as a data subject include:

a.    Right to information

You have the right to request confirmation from us as to whether personal data concerning you is being processed and what data is involved.

To do so, simply send an email to info@ramseier.ch.

b.    Correction/deletion of data:

Furthermore, you have the right to request that

• we rectify incorrect personal data concerning you without delay (right to rectification);
• we delete personal data concerning you without delay (right to deletion).

To do so, simply send an email to info@ramseier.ch.

c.    Right to withdraw

You have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To do so, simply send an email to info@ramseier.ch.

fenaco Genossenschaft
Andreas Bucher
Datenschutzverantwortlicher
Allee 1a
CH-6210 Sursee

We use state-of-the-art internet technology to secure your data. While browsing online, your details are secured with SSL encryption. To ensure that your data is stored securely, our systems are protected by firewalls that prevent unauthorised access from outside.

We also use technical and organisational security measures to protect the personal data you provide to us against accidental or intentional manipulation, loss, destruction or access by unauthorised people. Our contractual partners that are given access to your data in order to provide services to you on our behalf are contractually obliged to maintain data protection and confidentiality.

We reserve the right to amend this privacy policy from time to time to ensure that it always complies with current legal requirements or to implement changes to our services in the privacy policy, e.g. when introducing new services. The new privacy policy will then apply to your next visit.

Our website contains links to websites belonging to other providers. We have no control over whether the operators of these websites comply with the data protection provisions.